How To Troubleshoot Network Connection – With Wi-Fi

1) Ensure that the icon in the upper-right corner of the devices displays green lines between the two computers to indicate a good network connection. If the devices are not connected to the network, the icon will display red lines between the two computers

2) Log into MENU -> COMM -> ETHERNET

3) Enable DHCP, and the IP Address will refresh automatically after a short time

4) Ensure that IP Address, Subnet Mask and Gateway have all become 0.0.0.0

5) Then go to MENU -> COMM -> WIRELESS NETWORK

6) Select your Wi-Fi SSID and enter the Wi-Fi password

7) To input an alphanumeric password or one containing special characters:

For non-touchscreen models: Use the right arrow key (> key) to switch between numbers, alphabets, and special characters

For touchscreen models: Tap the 123 key to toggle between numbers, alphabets, and special characters

8) The device will connect to the Wi-Fi once the correct password is entered

If the device displays "CONNECTING" for more than one minute, it means the password entered is incorrect

To re-enter the correct password, connect to any other Wi-Fi SSID with any password, eg. 12345678, in order to erase the WiFi Profile in the device. After that, you can reconnect to the actual Wi-Fi SSID with the correct password

If the device displays "Obtaining IP address" for more than one minute, it means the network router has failed to assign an IP Address to the device

You can try restarting your internet router. If the problem persists, please contact your IT team for assistance in resolving the issue

9) Once the Wi-Fi is connected, as shown in the picture above, press on CONNECTED to obtain the IP Address, Subnet Mask and Gateway

10) Take note of the IP Address, Subnet Mask and Gateway, as you will need to enter them in the next step. Eg, 192.168.1.103, 255.255.255.0, and 192.168.1.254 respectively

11) Go back to MENU -> COMM -> WIRELESS NETWORK

12) Go down to the last menu options, Advanced. Press on it

13) Disable DHCP, then manually enter the IP Address, Subnet Mask and Gateway

14) On your computer, search for and open Command Prompt. Type ping 192.168.1.103 and press Enter

If the network connection is successful, you will see a reply from 192.168.1.103

If you see messages like REQUEST TIMED OUT or DESTINATION HOST UNREACHABLE, contact your IT team for network troubleshooting

15) If the network connection is successful, go to your computer, run BIOXCESS TA Software

16) Go to the following: Device Setup -> TERMINAL SETUP

17) Double click on your device, update IP Address or host to 192.168.1.103, then Save