How To Troubleshoot Network Connection – With Cable

1) Ensure that the icon in the upper-right corner of the devices displays green lines between the two computers to indicate a good network connection. If the devices are not connected to the network, the icon will display red lines between the two computers

2) Log into MENU -> COMM -> ETHERNET

3) Enable DHCP, and the IP Address will refresh automatically after a short time

4) Take note of the IP Address, Subnet Mask and Gateway, as you will need to enter them in the next step. Eg, 192.168.1.103, 255.255.255.0, and 192.168.1.254 respectively

5) Disable DHCP, then manually enter the IP Address, Subnet Mask and Gateway

6) On your computer, search for and open Command Prompt. Type ping 192.168.1.103 and press Enter

If the network connection is successful, you will see a reply from 192.168.1.103

If you see messages like REQUEST TIMED OUT or DESTINATION HOST UNREACHABLE, contact your IT team for network troubleshooting

7) If the network connection is successful, go to your computer, run BIOXCESS TA Software

8) Go to the following: Device Setup -> TERMINAL SETUP

9) Double click on your device, update IP Address or host to 192.168.1.103, then Save