
The reason why "Download without generate" and "Download by time" are checked is to speed up the download process when handling a large number of devices. Once the download is complete, we generate the attendance in the next step using the selected date range, rather than allowing the system to generate for all dates.
You may refer to How To Troubleshoot Network Connection – With Cable or How To Troubleshoot Network Connection – With Wi-Fi to troubleshoot the network connection issues.
